Your Service Management Knowledge
ITIL (IT Infrastructure Library) provides a framework of 'best practice' guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world.
IT Management must recognise the importance of their role in underpinning the operation of the business. They must co-ordinate and work in partnership with the business, facilitating growth, rather than letting the technology and IT dictate and drive the business. It is essential therefore that the issue and expectations of business managers are closely aligned with the objectives and deliverable of IT management. Therefore IT processes must be developed based on their ability to deliver true business benefit.
This assessment is based on the foundation in level certification in ITIL Service Management, incorporating both:
- Service Delivery
- Service Support
Select the Service Management dimension to register and begin.
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